Automotive technicians are often compared to doctors. This comparison undoubtedly makes some techs smile and others grimace. But in the end, the two professions have a lot in common. It may surprise consumers to find that by choosing these professionals wisely, they can get better care at a better price.
When it comes to choosing a repair shop, many experts praise the virtues of the clean facility, a wall covered with ASE certificates or a coffee pot and some tasty snacks. While these items are important, these four vital questions tell most of the story:
- Will the service advisor or tech take time to listen to your description of the car’s problem?
- Can they explain things to you in laymen’s terms?
- If necessary, will they test-drive the car with you?
- Do they have the knowledge and equipment to diagnose and repair it the first time?
Back to the doctor/technician comparison. Some doctor’s are great diagnosticians. They can pin point a problem when their peers are coming up with empty charts. What’s the difference between that doctor and the people wearing white coats? Possibly his/her knowledge and perhaps equipment, but probably it’s listening skills that sets the really great docs apart from the good ones.
When choosing a professional, the variety that looks after your car or the variety that looks after your body, ask them the four-questions. In effect, audition them. See how the doctor takes care of your flu and how the tech deals with an oil change before visiting with something more serious.
Watch how they handle their time and be aware of how much time is allotted to you. Are they tuned into your problems and asking relevant questions? Are they providing an objective opinion based on information they’ve gathered during your discussion? Can they explain the problem and solution to you in laymen’s terms?
The bottom line is this, time is money. The less time these people are willing to spend with you often multiplies the amount of time needed on the back end. In the case of both the doctor and tech, the extra time spent having to fix you or your car a second or third time not only is expensive, it can be detrimental to the car or patient’s condition.
We only hire the best technicians and service advisors with the ability to handle any situation you have with your vehicle. That’s the reason we have built the reputation of being the most knowledgeable shop in the area.
By Matt Stewart